Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Meadow. Throughout the site, the terms “we”, “us” and “our” refer to Meadow. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, and/or contributors of content.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree, you may not access the website or use any services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in South Africa.
You may not use our products for any illegal or unauthorised purpose.
SECTION 2 – PRODUCTS
We make every effort to display our products as accurately as possible. However, colours and images may vary depending on your device.
We reserve the right to:
- Modify or discontinue products at any time
- Limit quantities
- Change product descriptions or pricing without notice
SECTION 3 – PRODUCT USE & SKINCARE DISCLAIMER
Meadow offers skincare, wellness and related products for general use and informational purposes only. We are not medical professionals, and our products are not intended to diagnose, treat, cure or prevent any medical condition.
Individual skin types and sensitivities vary. While we carefully curate our product range, we cannot guarantee that products will be suitable for every individual.
By purchasing from Meadow, you acknowledge that:
- You are responsible for reviewing ingredients before use
- You should perform a patch test before full application
- You will discontinue use if irritation occurs
Meadow is not liable for any adverse reactions, allergies, sensitivities, or skin conditions resulting from the use of our products.
If you have sensitive skin or medical concerns, consult a qualified healthcare professional before use.
SECTION 4 – ORDERS
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order.
Once an order is placed and confirmed, it may not be possible to cancel it.
SECTION 5 – PRICES & PAYMENT
All prices are listed in South African Rand (ZAR) and are subject to change without notice.
You agree to provide current and accurate billing and payment information.
SECTION 6 – SHIPPING & DELIVERY
Delivery times are estimates only and not guaranteed.
We are not responsible for delays caused by:
- Couriers
- Customs
- External factors beyond our control
Risk passes to you once the order is handed to the courier.
SECTION 7 – RETURNS & REFUNDS
Returns and refunds are handled in accordance with our Refund Policy https://meadow.capetown/policies/refund-policy.
SECTION 8 – INTELLECTUAL PROPERTY
All content on this site, including images, branding, and text, is the property of Meadow and may not be used without permission.
SECTION 9 – THIRD-PARTY SERVICES
We are not responsible for third-party services or links provided on our website.
SECTION 10 – PRIVACY
Your submission of personal information is governed by our Privacy Policy https://meadow.capetown/policies/privacy-policy
SECTION 11 – DISCLAIMER OF WARRANTIES
All products and services are provided “as is” without warranties of any kind.
SECTION 12 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Meadow shall not be liable for any damages arising from the use of our products or services.
SECTION 13 – INDEMNIFICATION
You agree to indemnify and hold Meadow harmless from any claims arising from your use of the website or products.
SECTION 14 – GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of South Africa.
SECTION 15 – CONTACT INFORMATION
Questions about these Terms should be sent to: