Privacy policy

PRIVACY POLICY

Last updated: [6 May 2026]

Meadow operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”). Meadow is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

When we refer to “personal information”, we mean information that identifies or can reasonably be linked to you.

We may collect the following:

  • Contact information: name, email address, phone number
  • Order information: billing and shipping address, payment details, transaction history
  • Account information: login details, preferences
  • Usage information: how you interact with our website
  • Device information: IP address, browser type, device data
  • Communications: messages or enquiries sent to us

HOW WE COLLECT YOUR INFORMATION

We collect personal information:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies and similar technologies when you browse our site
  • From service providers (such as Shopify, payment gateways, and shipping providers)

HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfil your orders
  • Provide customer support
  • Communicate with you about your orders
  • Improve our website and services
  • Personalise your shopping experience
  • Detect and prevent fraud
  • Comply with legal obligations

MARKETING COMMUNICATIONS

We may send you marketing communications where you have consented to receive them.

You can unsubscribe at any time by:

COOKIES

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse traffic
  • Personalise content

You can manage cookies through your browser settings.

SHARING YOUR INFORMATION

We may share your personal information with:

  • Shopify, which hosts our store
  • Payment providers to process transactions
  • Shipping providers to deliver your orders
  • Service providers (e.g. analytics, IT, marketing tools)
  • Authorities where required by law

We do not sell your personal information.

INTERNATIONAL TRANSFERS

Your information may be stored or processed outside South Africa, including by Shopify and its partners.

We take reasonable steps to ensure your information is protected.

YOUR RIGHTS (POPIA)

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to processing
  • Withdraw consent for marketing

To exercise these rights, contact us at:
info@meadow.capetown

DATA SECURITY & RETENTION

We take reasonable steps to protect your personal information.

We retain your information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes

CHILDREN’S PRIVACY

Our Services are not intended for children, and we do not knowingly collect personal information from minors.

THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

CONTACT

If you have any questions about this Privacy Policy or your personal information, please contact us:

📧 info@meadow.capetown
📍 Maitland, Cape Town, Western Cape, South Africa