Refund policy

REFUND & RETURNS POLICY – Meadow

Thank you for shopping with Meadow. Please read this policy carefully before placing an order.

Due to the nature of our products, we do not accept returns or exchanges for change of mind, incorrect selection, or personal preference.

All sales are considered final unless the item received is faulty, damaged, or incorrect.

If you receive an item that is:

You must contact us within 48 hours of delivery at:

Please include:

If your claim is approved, we will offer one of the following at our discretion:

For hygiene and safety reasons, we do not accept returns on:

Refunds will only be issued where required in accordance with South African consumer protection laws.

Approved refunds will be processed to your original method of payment within a reasonable timeframe.

Once an order has been placed and processed, it cannot be cancelled.

If you have any questions regarding your order, please contact:

Please include the following in your email:

We will review the situation and assist you with a replacement where applicable.

Please note:
This does not qualify as a return. Replacements are only provided in cases of shipping damage or incorrect items sent.

Because we do not accept returns, we do not provide a return address.
Any packages sent back to us without prior authorization will be refused.

Orders cannot be cancelled once they have been placed, as processing begins immediately after checkout.

For any questions before purchasing, please email us at:
info@meadow.capetown

We’re happy to help you choose the right item so you can shop with confidence